Billing Policies

A bill shall be due and payable on the 15th day of each month and payment must be received at the District office at 500 Riverside Road, Mesquite, Nevada 89027 on or before that date. A late fee will be assessed for payments received after the due date. Should the 15th day of the month fall on a weekend or holiday, the payment due date will be the next working day.

Payment Options

The following payment options are available to water service customers of the Virgin Valley Water District:

Direct Mail

Payment may be made by U.S. Mail by sending a check or money order along with a copy of the District’s billing statement to:

Virgin Valley Water District
500 Riverside Road
Mesquite, NV 89027

In Person at the District Office

Payment may be made during regular office hours at the Virgin Valley Water District, 500 Riverside Road, Mesquite, Nevada 89027.  Office hours are between 8:00 a.m. and 4:30 p.m. Pacific Standard Time, Monday through Friday, except legal holidays.  Personal checks, cash, money orders and credit cards will be accepted.

Night Drop

A 24-hour drop box is located outside the office of the Virgin Valley Water District, 500 Riverside Road, Mesquite, Nevada.  Payments made in this manner will be retrieved at 8:00 a.m. each working day and will be posted that day if received by 8:00 a.m.  Checks and money orders only; no cash should be deposited in the night drop box.

Drop Boxes

Payment for water service may be made at the following locations in the drop boxes provided entitled “Virgin Valley Water District Payments”:

America First Credit Union
590 W. Mesquite Boulevard
Mesquite, Nevada 89027

America First Credit Union
Wal-Mart Supercenter
1120 West Pioneer Boulevard
Mesquite, Nevada 89027

Reliance Connects
61 West Mesquite Boulevard
Mesquite, Nevada 89027

Overton Power District
731 Turtleback Road
Mesquite, Nevada 89027

Payment must be by check or money order accompanied by the Virgin Valley Water District billing statement.  NO CASH

Credit Card

Visa, MasterCard and Discover cards will be accepted for payment of water bills of less than $1,000, in the District Office, over the telephone or on the District’s website at www.vvh2o.com.  In order to pay on the website, customers must set up an account using their own unique username and password and they must provide a current e-mail address.

Automatic Withdrawal

Automatic withdrawal from checking or savings accounts for the payment of water service bills can be arranged by submitting a completed “Authorization Form” to the Virgin Valley Water District.  The authorization form must be accompanied by a voided check (copy) or a savings withdrawal slip (copy).  Deposit slips for either checking or savings accounts will not be accepted.  The required authorization form can be obtained at the Virgin Valley Water District Office or on the District’s web site at www.vvh2o.com.  Authorized funds will be withdrawn from the designated account on the 10th day of each month.

Cancellation or any other changes to the Automatic Withdrawal Authorization must be by written notification to the District.  A cancellation or change request must be received by the first day of the month in which it is to become effective.

Delinquent Bills

A bill that is not paid by its statement due date shall be considered delinquent and shall incur a late charge of 10% of the delinquent balance.  In addition, legal action may be taken to collect the amount due the District and legal expenses will be added to the customer’s outstanding balance.

If a bill remains unpaid on the statement due date, a “ONE AND ONLY FINAL NOTICE” will be sent to the customer.  The notice shall state that the bill is delinquent and that the outstanding balance and late charge must be paid by the date specified in the delinquent notice; otherwise water service will be terminated unless the customer has contacted the District office to make payment arrangements and provided the customer satisfies and meets the obligations associated with those arrangements.  If the customer fails to satisfy such obligations, water service will be terminated within 24 hours of when the customer failed to satisfy the obligation.  Payments to be made on an arrangement can only be made in the District office or by credit card on the District’s web site.

Payment of a delinquent account, which has been subject to termination of service, with a check returned by the bank for insufficient funds, will be cause for a second termination of service within 24 hours. In such situations, only cash, money orders or a valid credit card will be accepted to satisfy the delinquent account and subsequent billing statements for a period of two years from the date of the last dishonored payment.

Reinstatement of Service

A reconnect fee will be assessed to any customer whose meter has been locked for non-payment; an additional fee will be assessed to any customer who requests that the District unlock the meter after regular business hours, Monday-Friday, 8:00 a.m. – 4:30 p.m.  The reconnect fee will be assessed against the customer’s account if the customer has not made payment arrangements approved by the District by the time the customer’s water is scheduled to be shut off. At the time the customer pays the bill, late charge, and reconnect fee in full, the account will be cleared and revert back to normal status. The water service will be restored that same day subject to payment of all applicable fees.

Payment Arrangements Due to Water Leaks

The District’s customer service personnel may approve reasonable payment plans for amounts owing to the District associated with a water leak where the outstanding balance owed is less than $500. Any plan for an account with a balance greater than $500 must be approved by the General Manager. Payments made according to an approved payment plan may only be made in the District office or by credit card on the District’s web site.

The District’s General Manager may make arrangements for the customer to pay such amounts in equal monthly payments over a period of twelve months, or such other timeframe as determined by the General Manager. No late fees will be charged if the customer makes the monthly payments (in addition to the standard monthly water use and service charges) by the 15th day of each month. If payment is not made by the 15th, late fees will be assessed on the outstanding balance. If a customer is late in making a monthly payment more than twice, the total outstanding balance owing at that time shall be immediately due and payable and any failure to make immediate payment may result in the termination of water service.

Illegal Restoration of Service

No customer, owner, or other person shall take any action himself/herself to connect or restore terminated water service without making appropriate arrangements with the District. The account associated with any such property shall be assessed a minimum of $150, plus any other cost incurred by the District resulting from the customer, owner, or other person engaging in "Self-Help."

Checks and/or ACH Payments Not Honored by Bank

If a customer issues a check, automated clearing house (ACH), or other instrument for payment of services, which is returned unpaid by the District’s financial institution, a charge will be assessed against the customer’s account per the District’s Fee Schedule.

If the check, ACH, or other payment instrument is returned a second time unpaid, a written “Notice of Termination of Service” will be issued and an additional fee will be assessed to the customer.  The customer will have ten days from the date of the postmarked Notice of Termination to bring the account current.  Only cash, valid credit card, or money order will be accepted to satisfy the delinquent account and subsequent billing statements from the District for a period of two years from the date of the last dishonored payment. If the customer fails to satisfy the terms of the Notice of Termination within ten days from the date of the postmarked Notice of Termination, water service will be terminated within twenty-four hours.  A re-connection fee per the District’s fee schedule shall be charged to the customer requesting to restore service.  In no instance will any new accounts be established until all delinquent amounts are paid.

If a customer, at any time, ever has any two forms of payment returned due to insufficient funds or other reason (e.g., NSF check, failed ACH payment, or other form of failed payment ), that customer shall, from that time forward, be required to make all subsequent payments to the District in the form of cash, valid credit card, or money order. The District shall have the right to reject any attempted payment in other form and treat the same as non-payment for which water service may be terminated.

All returned forms of payment are subject to prosecution under the Nevada Revised Statutes, NRS 205.130.

Responsible Parties

The legal owner(s), as reflected in the records of the Clark County Recorder, of the property receiving water service from the District shall be responsible for all water bills, statements, fees, and other District charges associated with the property. Any unpaid amounts owing to the District, including any nonpayment by a tenant of the property, shall be cause for termination of water service. The outstanding charges shall be the responsibility of the property owner and shall be paid in full before water service will be restored to the property.

Liens

The District will mail a notice to the owner of any property for which a bill for water or services furnished by the District is delinquent for more than fifty (50) days, which will notify the owner (to the extent the owner is not already aware) of the delinquency and which will demand payment of the outstanding balance within ten (10) days.  Such notice will be mailed via certified mail to the last known address of the owner of such property according to the records of the District and the assessment roll of Clark County.  If payment is not received within ten (10) days after the date the notice of delinquency is sent to the owner, the District may record a lien against the property.  All charges delinquent for more than sixty (60) days shall constitute a perpetual lien on and against the property served and such lien may be foreclosed in the same manner as provided by the laws of the State of Nevada for foreclosures of mechanics’ liens

Fees will be assessed for these actions per the District’s Fee Schedule and all costs, fees, or expenses incurred by the District shall be added to the customer’s account and shall be paid before water service is restored to the property.