Billing Policies
A bill shall be due and payable on the 15th day of each month and will be subject to a late fee thereafter.
Delinquent Bills
A bill that is not paid by its statement due date shall be considered delinquent, and shall incur an interest charge of 10% per month on the delinquent balance. In addition, legal action may be taken to collect the amount due the District.
If a bill remains unpaid on the statement due date, a "ONE ONLY AND FINAL NOTICE" will be sent to the customer. The notice shall state that the bill is delinquent and that the outstanding balance and interest must be paid by the date specified in the delinquent notice, otherwise the water service will be terminated.
Payment of a delinquent account, which has been subject to termination of service, with a check returned by the bank for insufficient funds will be cause for a second termination of service within 24 hours. Only cash or money orders will be accepted to satisfy the delinquent account and subsequent invoices.
Reinstatement of Service
A $25.00 reconnect fee will be assessed to any customer whose meter has been locked for non-payment; an additional $25 fee will be assessed to any customer whose meter is unlocked after regular business hours, Monday Friday, 8:00 a.m. 4:30 p.m. If the customer pays the bill, interest charge, and reconnect fee in full, the account will be cleared, and revert back to normal status.
Installment Payments
The Customer Service Supervisor may approve payment plans for accounts with an outstanding balance less than $500.00. Any plan for a balance greater than $500.00 must be approved by the General Manager.
The terms of the agreement must include immediate payment of all interest charges, late fees, service restoration fees, a security deposit, if required, and a third of the outstanding balance. The remaining balance is due in two equal payments with the first payment due within two weeks and the second payment due within two weeks of the first payment. In certain situations, the length of payments may be deferred, but only with the General Manager's approval. Any scheduled payment not made when due will result in immediate termination of service without notice. All outstanding amounts must be paid in full before service is restored.
Illegal Restoration of Service
If the District has terminated water service at any location for any reason, and if a customer or owner restores service at such location through the District's water system in any way without remedying the cause of such termination, such customer shall be assessed three times the normal restoration service fee, plus the cost of restoring the connection to its normal operational status.
Checks Not Honored by Bank
If a Customer issues a check or other instrument for payment of services, which is returned unpaid by the District's financial institution, a charge of $20.00 will be assessed.
The check or instrument of payment will be re-deposited by the District. If the check or other payment instrument is returned a second time unpaid, a written 'Notice of Termination of Service' will be issued and an additional $20.00 will be assessed to the Customer. The Customer will have ten days from the date of the postmarked "Notice of Termination' to bring the account current. Only cash or money order will be accepted to satisfy the delinquent account and subsequent invoices. Should the terms of the 'Notice of Termination' not be satisfied in a timely manner, water service will be terminated within twenty-four (24) hours. A re-connection fee of $25.00 shall be charged the customer making application for service. In no instance will any new accounts be established until all prior delinquent amounts are paid.
All returned checks are subject to prosecution under the Nevada Revised Statutes, NRS 205.130.
All unsatisfied account balances and applicable charges will be turned over to legal counsel for collection, 30 days after the termination of service.
Responsible Parties
The legal owner in whose name the property is recorded shall be responsible for paying all water bills. Unpaid water bills by tenants and/or renters shall be the responsibility of the property owner and shall be paid in full before service will be restored to that property.