Billing Policies
A bill shall be due and payable on the 15th day of each month and payment must be received at the District office at 500 Riverside Road, Mesquite, Nevada 89027 on or before that date. A late fee will be assessed for payments received after the due date. Should the 15th day of the month fall on a weekend or holiday, the payment due date will be the next working day.
Payment Options
The following payment options are available to water service customers of the Virgin Valley Water District:
Direct Mail
Payment may be made by U.S. Mail by sending a check or money order along with a copy of the statement to:
Virgin Valley Water District
500 Riverside Road
Mesquite, NV 89027
In Person at the District Office
Payment can be made during regular office hours at the Virgin Valley Water District, 500 Riverside Road, Mesquite, Nevada 89027. Office hours are between 8:00 a.m. and 4:30 p.m. Pacific Standard Time, Monday through Friday, except legal holidays. Personal checks, cash, money orders and credit cards will be accepted.
Night Drop
A 24-hour drop box is located outside the office of the Virgin Valley Water District, 500 Riverside Road, Mesquite, Nevada. Payments made in this manner will be retrieved at 8:00 a.m. each working day and posted during that day. Checks and money orders only; no cash should be deposited in the box.
Drop Boxes
Payment for water service may be made at the following locations in the drop boxes provided entitled “Virgin Valley Water District Payments”:
America First Credit Union
590 W. Mesquite Boulevard
Mesquite, Nevada 89027
America First Credit Union
Wal-Mart Supercenter
1120 West Pioneer Boulevard
Mesquite, Nevada 89027
Reliance Connects
61 West Mesquite Boulevard
Mesquite, Nevada 89027
Overton Power District
731 Turtleback Road
Mesquite, Nevada 89027
Payment must be by check or money order accompanied by the Virgin Valley Water District statement. NO CASH
Credit Card
Visa, MasterCard and Discover cards will be accepted for payment of water bills of less than $1,000, in the District Office, over the telephone or on the District’s website at www.vvh2o.com. If paying on the website, customers must set up an account using their own unique user name and password and they must provide a current e-mail address.
Automatic Withdrawal
Automatic withdrawal from checking or savings accounts for the payment of water service bills can be arranged by submitting a completed ‘Authorization Form’ to the Virgin Valley Water District. The authorization form must be accompanied by a voided check (copy) or a savings withdrawal slip (copy). Deposit slips for either checking or savings accounts will not be accepted. The required authorization form can be obtained at the Virgin Valley Water District Office or on the District’s web site at www.vvh2o.com. Authorized funds will be withdrawn from the appropriate account on the 10th day of each month.
Cancellation or any other changes of the Automatic Withdrawal Authorization must be by written notification to the Virgin Valley Water. A cancellation request must be received by the first day of the month in which it is to become effective.
Delinquent Bills
A bill that is not paid by its statement due date shall be considered delinquent and shall incur a late charge of 10% on the delinquent balance. In addition, legal action may be taken to collect the amount due the District.
If a bill remains unpaid on the statement due date, a “ONE AND ONLY FINAL NOTICE” will be sent to the customer. The notice shall state that the bill is delinquent and that the outstanding balance and late charge must be paid by the date specified in the delinquent notice; otherwise the water service will be terminated unless the customer has contacted the District office to make payment arrangements and meets those arrangements. If arrangements are not met, the water service will be terminated within 24 hours of said arrangement.
Payment of a delinquent account, which has been subject to termination of service, with a check returned by the bank for insufficient funds, will be cause for a second termination of service within 24 hours. Only cash, money orders or a valid credit card will be accepted to satisfy the delinquent account and subsequent invoices.
Reinstatement of Service
A reconnect fee will be assessed to any customer whose meter has been locked for non-payment; an additional fee will be assessed to any customer whose meter is unlocked after regular business hours, Monday-Friday, 8:00 a.m. – 4:30 p.m. The reconnect fee will be applied to the customer’s account, if the customer has not contacted the District office by the due date, and at the time their account is put on the shut off list. At the time the customer pays the bill, late charge, and reconnect fee in full, the account will be cleared and revert back to normal status. The water service will be restored that same day.
Payment Arrangements
Customer Service personnel may approve payment plans for accounts with an outstanding balance less than $500. Any plan for a balance greater than $500 must be approved by the General Manager.
Illegal Restoration of Service
If the District has terminated water service at any location for any reason and if a customer or owner restores service at such location through the District’s water system in any way without the District’s consent and remedying the cause of such termination, such customer shall be charged $150.
Checks Not Honored by Bank
If a customer issues a check or other instrument for payment of services, which is returned unpaid by the District’s financial institution, a charge will be assessed per the District’s fee schedule.
The check or instrument of payment will be re-deposited by the District. If the check or other payment instrument is returned a second time unpaid, a written ‘Notice of Termination of Service’ will be issued and an additional fee will be assessed to the customer. The customer will have ten days from the date of the postmarked Notice of Termination to bring the account current. Only cash or money order will be accepted to satisfy the delinquent account and subsequent invoices. Should the terms of the Notice of Termination not be satisfied in a timely manner, water service will be terminated within twenty four hours. A re-connection fee per the District’s fee schedule shall be charged to the customer making application for service. In no instance will any new accounts be established until all prior delinquent amounts are paid.
If the District receives two (2) checks or other instrument for payment of services from any one customer not honored by the bank, that account will revert to cash or money order only on the delinquent account, and any subsequent payments.
All returned checks are subject to prosecution under the Nevada Revised Statutes, NRS 205.130. All unsatisfied account balances and applicable charges will be turned over to legal counsel for collection, 30 days after the termination of service.
Responsible Parties
The legal owner in whose name the property is recorded shall be responsible for paying all water bills. Unpaid water bills by tenants and/or renters shall be the responsibility of the property owner and shall be paid in full before service will be restored to that property.
Liens
The Virgin Valley Water District will mail a notice to the owner of any property for which a bill for water or services furnished by the VVWD is delinquent for more than fifty (50) days, which will notify the owner of the delinquency and demand payment within ten (10) days. Such notice will be mailed via certified mail to the last known address of the owner of such property according to the records of the VVWD and the assessment roll of the applicable county. In addition, any bill for water or services furnished by the VVWD which is delinquent for more than sixty (60) days will be included on a delinquent list that may be filed with the Clark County Treasurer or such other entity or officer that may serve to collect taxes for Clark County, Nevada. If payment is not received within ten (10) days after the date notice of delinquency is sent to the owner, the VVWD shall mail a notice of lien to the property owner and record a notice lien with the applicable County Recorder. Upon compliance with the foregoing, all charges delinquent for more than sixty (60) days constitute a perpetual lien on and against the property served and such lien may be foreclosed in the same manner as provided by the laws of the State of Nevada for foreclosures of mechanics’ liens.
Fees will be assessed for these actions per the District’s fee schedule.